Carrs Billington, which has sites in Annan and Longtown, is continuing to offer animal feed, farm equipment and domestic fuels.
However, its stores are closed and orders must be collected or delivered. Managing director Dr Mark Cole said: “We must thank all our staff for dealing with challenges presented by the coronavirus pandemic. We are one of the essential services that must keep working through this crisis. “Our focus is staying safe and disease-free whilst keeping our customers served.”
Supplies continue to arrive daily and he said there was no need for anyone to stockpile or panic buy. The company has pledged to keep in weekly contact with customers to ensure they do not run short of the supplies needed to keep their own businesses running.
Dr Cole said: “Our customer-facing staff are busier than ever and we are ensuring they are supported by colleagues working from home. In these unprecedented times we are asking them all to think outside of the normal ways of working to get the job done. “Our telephone lines are very busy.” Social distancing guidelines are also being enforced and customers are asked to have plans in place to minimise contact with delivery drivers and assist with hygiene measures.
Dr Cole added: “We are grateful that people recognise the lengths our staff are going to keep them stocked. In situations like we are in, a kind word or a smile can go a long way.”
