ELDERLY and vulnerable people in Dumfries and Galloway are being warned that they could face isolation by losing access to their landline.
The alert comes on the back of new research showing that 34 per cent of Brits are unaware of the upcoming switch to Digital Voice technology, a migration that will see all traditional landline services delivered via broadband by January 2027
A survey commissioned by Zen Internet, a leading telecommunications and network connectivity provider, reveals alarming statistics about public awareness and preparedness.
They found about two thirds of respondents expressed concern that older relatives and friends may feel lonelier and more isolated if deprived of their landline.
Over 55s might typically rely more heavily on a traditional landline phone for keeping in contact with the outside world, but they are the least informed about the digital shift.
And, landline usage remains high despite the mobile revolution
The survey also highlighted the enduring importance of landlines in UK households, with 52 per cent still using a landline and 15 per cent relying on it exclusively, rising to 20 per cent in rural areas.
Nearly half of people believe that having a landline number makes businesses more credible, while a third feel less inclined to trust a company with only a mobile number.
Other benefits cited for landlines were reliable connectivity when mobile reception is poor and better call quality than mobile phone.
Zen Internet CEO Richard Tang is keen to emphasise the importance of early preparation for the digital changeover.
He said: “Our research shows that millions of people across the UK, particularly the elderly and vulnerable, are unaware of the switch off of the Public Switched Telephone Network (PSTN), also known as the traditional landline.
“The traditional landline telephone service will be switched off completely by January 2027. While the transition may seem daunting, you can still have a landline service and keep your landline number, but this will be provided digitally by your broadband provider. It is best to switch over sooner rather than later, and we have already supported many of our customers to make the switch to Digital Voice.”
His tips on how to prepare include:
Contact your broadband provider to confirm your eligibility for Digital Voice service.
Ensure you have the necessary equipment, such as a compatible telephone or router. Your provider can guide you on this.
Educate older family members and friends about the switch to ensure they remain connected.
